Business Office Frequently Asked Questions

StarID is a username that replaces many login IDs with one ID and one password.
The StarID is two letters, four numbers, and two letters, e.g. “ab1234cd”. Once you activate your StarID you can use it anywhere that accepts StarID across Minnesota State.

A StarID account lets you register for open public courses at any college and university within the Minnesota State system. Going forward, your StarID will be used to register for classes, check your grades, pay bills and many more features throughout your tenure as a Minnesota State student.

Your StarID password can be changed in one place, at starid.minnstate.edu. This will change it everywhere.

Everything Star ID – Click Here

If you are experiencing issues with your StarID or don’t have a StarID you may contact the Minnesota State IT Service Desk at 1.877.466.6728.

The Service Desk Hours are as follows (CST):
Monday – Thursday 8:00 a.m. to 8:00 p.m.
Friday – Saturday 7:30 a.m. to 4:30 p.m.
Sunday – 11:30 p.m. to 8:00 p.m.

Students may visit your college website and select quick links, and then select e-services. Complete the following steps:

1. Enter your StarID and password.

Note: Your StarID is 8 alphanumeric digits (two letters, four numbers, and two letters, e.g. “ab1234cd”)

Students can do to following when accessing their e-services account, available 24 hours per day and 7 days per week:

• Opt in to receive text messages.
• Enroll to view your tax form 1098-T (Tuition Statement) online.
• Allow someone else to view and pay your bills.
• Search and register for courses during the add/drop period.
• View registration logs and holds.
• Check your grades and view your unofficial transcript.
• Access the degree audit portal / view a degree audit report.
• Access your financial aid records
• Set up direct deposit to receive financial aid overages and work study pay checks.
• View your student account and make payments to any of the Minnesota State Colleges and Universities institutions in which you have a current balance due.
• Enroll or manage a Nelnet payment plan.
• Manage / view your student employment (work study) information including entering time worked, viewing your earnings, viewing or downloading your W-2 tax form, and setting up or changing your direct deposit.

The college is part of the Minnesota State Colleges and Universities system and, therefore, must comply with Minnesota State Policy 5.11 – Tuition and Fees.

Tuition and mandatory fee rates are approved by the Minnesota State Colleges and Universities Board of Trustees.

Colleges and universities may charge tuition by course or program when special circumstances exist. These circumstances may include but are not limited to an extraordinary cost of offering the course or academic program (e.g., need for specialized equipment and supplies; accreditation standards; delivery methods, e.g., off site locations, online, clinical experience) or a desire to incent enrollment in a specific course or program.

Differential course and program tuition rates are reviewed by system office personnel for compliance with procedure and approved by the board as part of the operating budget process.

Personal property and / or service charges may be attached to specific courses.

Personal property charges shall be for items that become the personal property of a student and have an educational or personal value beyond the classroom. These items may include, but are not limited, to tools, books, and materials retained by the student.

Service charges shall be for services for or on behalf of the student and may include equipment purchases, leases or rental required by a program, special testing, occupational certification, licensure, or assessment, optional testing or other instructional services such as bowling lane rentals, green fees, theatre tickets, etc. Service charges are identified at the time of registration.

Tuition Reciprocity agreements are in place between the state of Minnesota and the states of North Dakota, South Dakota, Wisconsin, Michigan, Missouri, and Nebraska exist. Students of these states as well as the province of Manitoba are permitted to pay tuition at the agreed upon reciprocity rate.

The agreements reduce non-resident tuition process and eliminate non-resident admission barriers for residents of each state who attend a public institution in the other state.

Students wising to apply for reciprocity can learn more by visiting the Minnesota Office of Higher Education website.

Reciprocity application forms are generally available from high school counselors or from your college student services office.

Minnesota residents that are 62 years of age or older at the beginning of any term, in which a course of study is pursued, or a person receiving a railroad retirement annuity who has reached 60 years of age before the beginning of the term.

Per Minnesota State Board Policy 5.11 and Operating Instruction 5.11.1.3 – Senior Citizen Charges and Fees, seniors are assessed a $20 per credit administrative fee plus the following required fees to enroll in ‘for-credit’ courses.

Minnesota Statute 135A.52 allows seniors to enroll in classes when space is available after all tuition-paying students have been accommodated.

No. Tuition statements will not routinely be mailed to students. Remember, it is your responsibility to check your student account for account updates and new term balances. This can be done by logging into e-services. It is also your responsibility to check your college e-mail.

Directions for Checking your college email – Click here.

• Log into your services account using your StarID and password.
• Choose ‘Bills and Payment’.
• Click on ‘Make Payments’.
• Select ‘Payment Toward Specific Institution Balances’.
• Select the Institution (for example, Minnesota North College)
• The amount due is displayed. Review your charges to ensure they are accurate.
• Select ‘Pay Account Balance’ and then select ‘Continue’.
• Select either ‘e-Check’ or ‘Credit / Debit Card’ as your preferred method of payment.
• Select ‘Pay Now’.
• Provide the requested information.
• Authorize the payment.
• Select ‘Bills and Payment’, select ‘View Account Detail’, and select ‘Printable View’ of the institution and term you want to review in order to verify the processing of your payment.
• Select ‘Account Detail’ to print a copy for your records.

All account balances must be paid in full no later than the 25th business day of the term.

Click here for the example.

Students may view their account balance online and / or make a payment by logging into their e-services account.

Step-by-Step Instructions:

• Log into your services account using your StarID and password.
• Choose ‘Bills and Payment’.
• Click on ‘Make Payments’.
• Select ‘Payment Toward Specific Institution Balances’.
• Select the Institution (for example, Minnesota North College)
• The amount due is displayed. Review your charges to ensure they are accurate.
• Select ‘Pay Account Balance’ and then select ‘Continue’.
• Select either ‘e-Check’ or ‘Credit / Debit Card’ as your preferred method of payment.
• Select ‘Pay Now’.
• Provide the requested information.
• Authorize the payment.
• Select ‘Bills and Payment’, select ‘View Account Detail’, and select ‘Printable View’ of the institution and term you want to review in order to verify the processing of your payment.
• Select ‘Account Detail’ to print a copy for your records.

Registration Cancellation (Drop) for Non-Payment Updates

To stay enrolled in your registered courses one of the following must be met by the end of the fifth business day of the term.

You have paid your tuition in full. This may be done in person or by making a payment online through e-Services (login required).

• You have established a Nelnet payment plan. This is done online.
• You have completed your application for financial aid and it is on file with the college (or another Minnesota State college). Check your financial aid status in e-Services (login required) to verify this.
• You have third party billing authorization or a scholarship, which covers your costs and supporting documentation is on file with the business office.
• You have paid at least $300 or 15% down of tuition and fees.
• You are a veteran registered with the College VA Certifying Official for the current term.
• You are a PSEO student.

Payment options are as follows:

• Online through e-Services (login required)
• By telephone with a credit / debit card (following phone number)
• By mail with a check or money order made out to Minnesota North College and mailed to 

Minnesota North College

Business Office 

1515 East 25th Street

Hibbing, MN 55746

In person at the Campus Bookstore with cash, credit / debit card, or check Directions for Student Invoices and On-Line Bill Paying – Click here.

Yes. Students can give another person access to pay their bill on-line by accessing their e-services account, selecting bills and payment, and give someone access to pay my bill.

Access can be given to more than one person.

Students must provide the name and e-mail address of the proxy bill payer(s) and the system sends the payer an email notice with instructions to activate their access. Students will be copied on the e-mail to the proxy bill payer.

The proxy bill payer must activate their access within 5 days and then access is active for 6 months.

After 6 months, students can reactive access.

Students can revoke or resend access at any time.

The payer will receive the first e-mail notification, a ‘Notice of Access’ e-mail, with instructions for activating access to the student’s bills and payment account. The payer will receive a second e-mail which will have an access code that will be used to log into the student’s account.

If the proxy payer’s web address or access code is lost or access has expired, the payer must personally contact the student and have the student resend the access.

We do not recommend giving a proxy payer your personal student login and password information as that individual would then have access to your entire student record.

Directions for Proxy Payer Access

Students may login to e-services and then complete the following updates:

Students may login to e-services and then complete the following steps:

• Choose ‘Bills and Payment’.
• Click on ‘Make Payments’.
• Select ‘Payment Toward Specific Institution Balances’.
• Select the Institution (for example, Minnesota North College)
• The amount due is displayed. Review your charges to ensure they are accurate.
• Select ‘Pay Account Balance’ and then select ‘Continue’.
• Select either ‘e-Check’ or ‘Credit / Debit Card’ as your preferred method of payment.
• Select ‘Pay Now’.
• Provide the requested information.
• Authorize the payment.
• Select ‘Bills and Payment’, select ‘View Account Detail’, and select ‘Printable View’ of the institution and term you want to review in order to verify the processing of your payment.

Select ‘Account Detail’ to print a copy for your records.

Directions for Student Invoices and On-Line Bill Paying

Please provide the business office with a copy of the purchase order or other award documentation provided by the third-party.

Upon receipt of documentation authorizing third-party payment the award will be recorded on the student account and the third-party agency will be invoiced by the college. Third-party awards are included in your financial aid package.

Examples of organizations / agencies that commonly fund students who attend the college are:

• Veteran’s Educational Benefits
• Vocational Rehabilitation Services
• Workers Compensation

Notify the business office of your scholarship and provide a copy of your scholarship notification / award letter.

Scholarships will be posted to your student account after the drop / add period to ensure you are enrolled in the required number of credits. If you receive a scholarship check directly, please endorse the check to the college and forward payment to the business office. The payment will be applied towards the scholarship.

Payments will be considered NSF when they are returned to the college unpaid due to non-sufficient funds, closed account, etc. NSF payments will be reversed off of / out of the account to which they were credited and the college’s NSF fee will be charged.

The NSF fee is subject to change without notice. NSF payments may be paid by credit or debit card, cash, or cashier’s check. Personal checks are not accepted as payment for NSF amounts and fees.

Setting up a Nelnet Payment Plan, a third-party payment plan provider, and remaining active and current in your payments allows you to stay enrolled in your courses, even if you have a current balance due. It is convenient and makes college more affordable by allowing you to pay for tuition and fees over time.

Tuition payment plans break down your tuition balance into affordable monthly payments. There’s no interest, payment options are flexible, setup fees are affordable, and it’s easy to enroll.

To set up a payment plan for a current term balance access your e-services account and select Payment Plan. Several options are available. Enroll in the payment plan option that works for you.

The enrollment fee is $30 and credit / debit card or automatic bank payment (ACH) payments are processed on the 5^th day of each month for fall and spring term. Payment plans are processed on the 15^th day of each month for summer payment plans. There is a $30 fee if a payment is returned uncollectible.

You can also go to www.MyCollegePaymentPlan.com to learn more about Nelnet payment plans and / or enroll. Nelnet is available to answer questions 24 hours per day / 7 days per week by calling 1.800.609.8056.

To set up a payment plan for a balance due from a previous term contact your advisor or the business office. The enrollment fee for past due payment plans is $20 and credit / debit card or automatic bank payment (ACH) payments are processed on the 5th day of each month. There is a $30 fee if a payment is returned uncollectible.

Directions for payment plans Nelnet – Current Term

Directions for payment plans Nelnet – Past Due

To help protect your privacy, Nelnet asks the person responsible for payments to create a PIN number. If you call into Nelnet inquiring about your Nelnet agreement or inquire online through My Nelnet Account, you will be required to verify your Nelnet PIN. If you do not create a PIN on your Nelnet agreement, one will be randomly assigned to you. Your Nelnet PIN will be identified on your Nelnet Confirmation Notification. Please remember to keep a copy of your confirmation notification.

Once your agreement is posted to the Nelnet system you will receive a confirmation notification of your payment amount by e-mail or by letter. Payments will be processed until the total balance is paid in full or until your contact is cancelled. The notification has important information you must have to log into your My Nelnet Account. The notification also services as a reminder that a nonrefundable enrollment fee will be processed from the account indicated on the agreement.

Down payments are deducted immediately from the account provided on the agreement. If the payment fails for any reason the agreement is terminated and notification is emailed to the person(s) responsible for payment.

Current term payment plan funds are withdrawn from your account as follows:

Summer 2023 (20241) 15th Day of the Month

Fall 2023 (20243) 5th Day of the Month

Spring 2024 (20245) 5th Day of the Month

This is determined by Nelnet.

However, it is your financial institution that determines the time of day the payment is debited. Nelnet recommends you contact your financial institution to determine how far in advance funds should be deposited into your bank account to ensure the automatic payment clears. If a payment date falls on a weekend or banking holiday the payments will be attempted the following business day.

In accordance with the terms and conditions of your Nelnet agreement, payments are processed electronically. Nelnet does not accept payments via telephone.

To adjust your remaining payment plan balance to reflect your account balance as presented in e-Services contact the business office via email to accounts.receivable@minnesotanorth.edu or by calling 218.403.9201.

After the college’s free add / drop period, only students who completely withdraw from for-credit courses in accordance with the following schedule will receive a refund.

Fall and Spring Academic Terms

Summer Sessions and Other Terms at least 3 Weeks but less than 10 Weeks in Length

Class Terms Less than 3 Weeks in Length

Refunds will first be applied to outstanding charges first and any remaining credit balance will then be sent to the student.

The college cannot send refunds to parents or others who may have paid on a student account.

Refunds will be issued using the same tender type as the original payment. Refunds for payments made by cash or check are sent through direct deposit, if enrolled. If the original payment was made by credit card, whenever possible credit card refunds will be processed to the original card used for payment.

By logging into your e-Services account and accessing Bills and Payment you can view your bill. When you select the semester in question your invoice should load into a .pdf file for you to open and view.

The left side of the invoice displays the charges for the term. The right side shows the grants, loans, scholarships, and payments applied to your account.

Where aid is greater than charges a refund will be processed for the difference. The amount of the refund will be the “Payments Made to Student.”

If the amount of loan applied is different than expected you should review the loans tab in your e-services to determine the accepted loan amount. If you have additional questions contact the business office at 218-262-7205

Any portion of your tuition, fees and other charges to your college account that is not covered by financial aid is your responsibility.

Tuition and fees are due on the 25th day of class.

A $50 late fee may be applied to past due student account balances where the unpaid balance is $100 or more. The late fee may also be charged for a late payment under an approved payment plan.

Visit the financial aid page on the college’s website. Your financial aid award letter can also be viewed by accessing your e-services account and selecting financial aid. Additional assistance can be obtained by contacting the Financial Aid Department.

A business office hold prohibiting registration will be lifted after your account balance is $500 or less. A business office hold affecting official transcripts will be lifted after your account balance $500 or less.

All account balances less than $500 shall be carried forward without generating a hold.

Any portion of your tuition, fees and other charges to your college account that is not covered by financial aid is your responsibility.

Tuition and fees are due on the 25th day of the term.

Students who have not paid their current semester accounts in full will receive a letter notifying them that if the account is not paid in full within 20 days, their account will be turned over to the Minnesota Department of Revenue Collection Division.

Per Minnesota Statutes, the college uses the Minnesota Department of Revenue Collection Division to collect overdue accounts.

If your account has been turned over for collection payments must be made directly to the Minnesota Department of Revenue. You will need to contact the Minnesota Department of Revenue at 1.800.657.3666 or 651.556.3000 for more information or if there are questions.

A business office hold will be placed on your account and released only when it is paid in full.

Our college utilize the National Student Clearinghouse Transcript Ordering Center for processing official transcript requests. Official transcripts should be ordering by accessing the Clearinghouse’s website and entering the school you want to request your transcript from. Official transcripts are generally processed within 1 to 3 business days. It may take longer at the beginning or end of a semester.

A business office hold of $500 or more will prevent the processing of your request.

You can view Forms 1098-T by accessing your e-services, selecting Bills and Payments and 1098-T Tax Form.

Additional information can be obtained by accessing the Minnesota State Colleges and Universities website and accessing Student Tax Information: 1098-T Tuition Statements link at: https://www.minnstate.edu/system/finance/taxinformation/student/statements/doc/1098-TFAQ.pdf

You can view Form W-2 on line by accessing your e-services account and selecting Student Employment and W-2 Tax Form.

Financial aid is first disbursed after the add/drop period of each term, generally taking place from approximately the 10th to the 14th business day of the term. A schedule for the first disbursement of the term will be published at each campus  and on the college’s website.

Financial aid cannot be disbursed until after the 5 day add / drop period. This is because students can still adjust their schedule during this period. Refunds are generally processed the day after funds are disbursed. Account balances should be reviewed online through e-Services to determine whether there is a balance remaining.

Yes, students can have their financial aid overage payments and / or work study checks directly deposited into their checking or savings account. In fact, this is highly encouraged and especially where students do not bank locally. Students can set up direct deposit through e-Services (login required).

Direct deposit is timely, convenient, and a secure method that transfers funds directly into your bank account, meaning you get your funds much faster

Direct deposit is available for both your financial aid refund and your student employment (work study) paycheck.

The next question gives instructions on direct deposit set-up.

To set up direct deposit you will need your bank’s routing number and your bank account number.

Both of these numbers can be found at the bottom of a personal check or can be obtained from your financial institution.

Direct Deposit Setup Directions

1. Log into your e-services account using your StarID and password.
2. Select ‘Financial Aid’.
3. Select ‘Direct Deposit Setup’.
4. Select ‘Add Direct Deposit Account’.
5. Enter the bank account type, routing number, and account number of the account you would like funds deposited.
6. Re-enter your password and select ‘Save’.
7. If you attempt to change your account number or reactivate an existing expired account the system will require you to first enter your current account number in full. The system will validate this against the account number that is stored in the system and disallow you from proceeding if you cannot provide your current account number.

You will only be allowed three attempts to provide the current account number and if you are unable to your account will become locked and you will be directed to contact the business office to make the change on your behalf.

Direct deposit changes can be made through e-Services (login required).

Direct Deposit Setup Directions

Student workers are encouraged to sign up for direct deposit via e-services. In the event that you do receive a paper check it will be mailed to your address on file.

Contact your work-study supervisor to confirm your time report has been submitted and approved.

Review payments applied to your student account to determine whether your work-study check was applied directly to your student account. To review your student account log into your e-Services account and accessing Bills and Payment you can view your bill.

Select the semester in question your invoice should load into a .pdf file for you to open and view.

Student account information can only be released to someone other than the student once the college has received signed written permission from the student. This includes but is not limited to the release of information to parents, spouses, relatives, and friends.

The Authorization for Release of Information Form can be found on the college’s website.

A student may grant another proxy rights to their e-Services account.

Directions for Proxy Payer Access